Delivery Policy

Most items are shipped using Australia Post or TNT within 1 working day of purchase.

Some circumstances may prevent an order from being processed on the same day; some orders will be held for verification. This may cause a slight delay in shipping your order to you. For more information on our shipping policies, including rates, please feel free to call us on (08) 8183 9000, or drop us an email   sales@magentaaudio.com.au.

Orders placed on Saturdays, Sundays, or holidays will be processed the next business day.

Please note our free shipping policy is applicable for Australian residents only. Please contact us for international shipping rates.

Warranty

All new products are covered under the manufacturer’s limited warranty, unless otherwise specified. The warranty period varies and is dependent on the manufacturer and product.

All items under warranty will be replaced or repaired by the manufacturer. Turnaround time for warranty claims largely depends on the suppliers or the distributors. However we will do our utmost to speed up the process.

Magenta Audio  is not responsible for return freight charges incurred in the return of goods under warranty, unless the items are DOA (dead on arrival)

Returned Goods

Magenta Audio is committed to providing quality products and an exemplary level of service to our customers. We understand that you are human and may sometimes order the wrong item. We are human too and might have accidentally sent you the wrong item.

Any incorrect, missing or damaged items received must be reported to Magenta Audio within 24 hours of you receiving the delivery. ‘Dead on Arrival’ items will be eligible for a full refund or an instant replacement providing this is reported within 7 days of receiving the goods.

Goods that are not faulty can be returned and exchanged within 7 days of receipt. To exchange products, the goods must be returned in their original unopened packaging. Goods that have been opened will incur a re-stocking fee depending on their condition.

Magenta Audio will not cover the freight charges for returned goods unless we have accidentally sent the wrong item or the item(s) are faulty. We are flexible and value your business. If you intend returning you goods for reasons other than Warranty claims, please contact us first by email at sales@magentaaudio.com.au.

Consumer Data/Privacy policy

This statement sets out Magenta Audio’s policies relating to the privacy of your personal information.

These policies are based on national and international privacy standards.

TheMagenta Audio web site collects the following information from users:

A record of the visit including logs the following information for statistical purposes – the user’s IP address, the date and time of the visit to the site, the pages accessed and documents downloaded, the previous site visited and the type of browser used. No attempt will be made to identify individual users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect our web server logs. This information is analysed at the end of each week and month to determine the site’s usage statistics.

Magenta Audio  retains the shipping address and contact details of people who order products. This information is retained for the purpose of ensuring that the ordered goods are correctly delivered. They are stored in a secure area on Magenta Audio’s Local Area Network and will not be used for any other purpose nor disclosed to a third party without consent.

People who access the secure areas of the Magenta Audio site by login via a user name and password provided by Magenta Audio are identified by this login procedure and are assumed to be the person whom the login details were originally provided to. No personal details are provided to any other individual or organisation, except when permission is given by the person concerned.

When a user has clicked on a link to any other website, they leave the Magenta Audio site and are no longer protected by the Magenta Audio Privacy conditions and policy.

This privacy statement is periodically reviewed in line with the ongoing development of the Magenta Audio web site.

The text in this privacy statement is an adaptation of a statement provided and authorised by the South Australian Government at http://www.sacentral.sa.gov.au.